Support

中文版

2333 0500

support@jove.com.hk

Charger Location

How do I find the EV charger booth and how could I get there?

The following list only shows the names and addresses of the charging stations. For more detailed information and real-time charging status, please visit:

Jove Charging Network

Reigon	Location	Address
Hong Kong	The SOUTHSIDE	11 Heung Yip Road, Wong Chuk Hang
	Paradise Mall	100 Shing Tai Rd, Chai Wan
Kowloon	MegaBox	38 Wang Chiu Road, Kowloon Bay
	One Kowloon	1 Wan Yuen Street, Kowloon Bay
	Telford Plaza I	33 Wai Yip Street, Kowloon Bay
	Telford Plaza II	33 Wai Yip Street, Kowloon Bay
	Telford Plaza D	33 Wai Yip Street, Kowloon Bay
	Choi Hung Park & Ride Public Car Park	8 Clear Water Bay Road, Choi Hung
	ELEMENTS North Car Park	1 Austin Road West Tsim Sha Tsui
	ELEMENTS South Car Park	1 Austin Road West Tsim Sha Tsui
	Hung Hom Car Park	8 Cheong Wan Road, Hung Hom
New Territories	The Wai	18 Che Kung Miu Road, Tai Wai
	The LOHAS	1 Lohas Park Road, Tseung Kwan O
	Hanford Plaza	333 Castle Peak Road, Castle Peak Bay, Tuen Mun
	Plaza Ascot	1 Tsun King Road, Fo Tan
	Popcorn 1	9 Tong Yin Street, Tseung Kwan O
	Popcorn 2	9 Tong Yin Street, Tseung Kwan O
	Sun Tuen Mun Shopping Center	55-65 Lung Mun Road Tuen Mun
	Maritime Square 1	33 Tsing King Road, Tsing Yi
	Luk Yeung Sun Chuen	22-26 Wai Tsuen Road, Tsuen Wan

How do I find charging stations near me?

The app will detect your location, with your permission, and display the nearest charging stations on the map on the homepage.

You can also click to enter the map and view other Jove charging stations.

How to find out the current availability of charging stations?

Users can view the available charging spaces for each charging station on Jove app, or from Jove charging network page:

Jove Charging Network

Users can also switch to the list view to see information on all the Jove charging stations.

Charger Signals

What are the supported charger plug type?

Plug	Location
Type2	All Jove Charging Station
CCS2	The SOUTHSIDE, MegaBox, Paradise Mall, ELEMENTS North Car Park
CHAdeMO	The SOUTHSIDE, MegaBox, Paradise Mall, ELEMENTS North Car Park

What does the signal represent?

Charger Model	Location
Signal Guide	MTR Malls & Carparks (Exc. The SOUTHSIDE, MegaBox, The Wai)
Signal Guide	Paradise Mall, ELEMENTS North Car Park (2M/F)
Signal Guide	The SOUTHSIDE
Signal Guide	The SOUTHSIDE(Coming Soon)
Signal Guide	MegaBox
Signal Guide	MegaBox
Signal Guide	The Wai

Get started with Jove

Where can I download the “Jove” Mobile App?

For iOS User:You can download by searching “Jove" on App Stor or by clicking the link below.

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For Android User:You can download by searching “Jove” on Google Play or by clicking the link below.

How to initiate charging?

To initiate charging process:

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3. Scan the charger QR code or input charger ID.

4. Make sure the charger is correct and slide to trigger the charging.

5. You may see the charging is proceeding and information will be shown accordingly. (Battery capacity won't be shown under AC charging)

How to stop charging?

1. To stop charging, please click the 'Stop Charging and Pay' button in the app.

2. After the charging is complete and payment is made, the page will display the transaction information for this charging session.

3. Users can also open the bill to view the detailed information of this charging session.

What should I do if the QR code is damaged / cannot be scanned?

Please select “enter the charger ID” and enter charger ID the underneath the QR code and proceed

Fees and Payments

What payment method does Jove support?

We currently support Visa, Mastercard and Apple Pay.

Technical Support

Unable to start charging

Please unplug the charger and reconnect, or try with another charger.If the issue is not solved, please contact on-site staff for assistance.

Charging session stopped unexpectedly

Please rescan the charger QR Code and click “Start Charging”.If the issue persists, please unplug the charger and reconnect, or try with another charger.

Unable to stop charging

If charging cannot be stopped through the app, please try to initiate through the car side.

Try to press the unlock button on the key fob first.
Press the stop charging button in the car’s infotainment system.

_{The information provided above is for general reference only and may not be suitable for all car brands. For the most accurate details, please consult the information directly from your automobile manufacturer.If the issue is still not solved, please contact on-site staff for assistance.}

Cannot unplug the charger form the charger

Please unlock your vehicle again first to make sure the doors are not locked. If the issue is not solved, please try the following ways:

Push the charging gun forward as much as possible, then pull it back.
Press the unlock charger button in the car’s infotainment system.
Open the trunk and search for the manual release cable, which is usually located in the upholstery or just behind the charging point.

Fault reporting and feedback

Contact our CS hotline:

2333 0500

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WhatsApp us via this link:

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