The app will detect your location upon your permission and display the nearest charging station at the map in the app homepage.

The app will detect your location, with your permission, and display the nearest charging stations on the map on the homepage.

You can also click to enter the map and view other Jove charging stations.

Users can view the available charging spaces for each charging station on the 'Charging Station Locations' page. (The numbers are for reference only, please check the actual availability.)

In map mode, users can swipe left or right or click on the charging stations on the map to view their available charging spaces.

Users can also switch to the list view to see information on all the Jove charging stations.

To initiate charging process:

1. Plug in conector.

2. Press "Start Charging".

3. Scan the charger QR code or input charger ID.

4. Make sure the charger is correct and slide to trigger the charging.

5. You may see the charging is proceeding and information will be shown accordingly. (Battery capacity won't be shown under AC charging)

Please select “enter the charger ID” and enter charger ID the underneath the QR code and proceed

We currently support Visa, Mastercard and Apple Pay.

Charging fees vary between charging stations and chargers. For details, please refer to the charging plan:

Please unplug the charger and reconnect, or try with another charger.
If the issue is not solved, please contact on-site staff for assistance.

Please rescan the charger QR Code and click “Start Charging”.
If the issue persists, please unplug the charger and reconnect, or try with another charger.

If charging cannot be stopped through the app, please try to initiate through the car side.

・Try to press the unlock button on the key fob first.
・Press the stop charging button in the car’s infotainment system.

The information provided above is for general reference only and may not be suitable for all car brands. For the most accurate details, please consult the information directly from your automobile manufacturer.

If the issue is still not solved, please contact on-site staff for assistance.

Please unlock your vehicle again first to make sure the doors are not locked. If the issue is not solved, please try the following ways:

．Push the charging gun forward as much as possible, then pull it back.
．Press the unlock charger button in the car’s infotainment system.
．Open the trunk and search for the manual release cable, which is usually located in the upholstery or just behind the charging point.

The information provided above is for general reference only and may not be suitable for all car brands. For the most accurate details, please consult the information directly from your automobile manufacturer.

If the issue is still not solved, please contact on-site staff for assistance.

Contact our CS hotline:

2333 0500

WhatsApp us via this link:

WhatsApp

After installing the app, open it and select the "Sign Up" or "Register" option. Provide the required information:

．Phone number
．Email
．License plate number

Once you've filled in the details, tap on "Create Account" to complete the registration process.

Please check if the phone number was register before, or check the license plate is correctly inter. Please refer to the error message for details.

Login account does not require password, you can log in using OTP (One Time Password) received via SMS.

Please tap the “Resend” button.

Please go to “Account and Setting” to modify the new information.